Order Tracking

Effective Oct. 22, 2026

A tracking ID is emailed on the day the partner in China passes the order to the carrier, normally on business day 2 or 3, counting from the order day. Before that, the form below shows where the order stands.

Here, the order lookup form

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Type the number printed in the confirmation email (digits only, no # sign) together with the billing email from checkout. The result lists the dresses in the order and its current status.

Typically 2 to 3 business days to a tracking ID

Packing at the partner’s end lasts 2 to 3 business days, and the email carrying the tracking ID (the code a carrier uses to follow a parcel) leaves on hand-over day. Business days are Monday to Friday, leaving out US federal holidays.

Plainly worded order statuses

Status shown Meaning
Processing paid and with the partner for packing
Completed passed to the carrier, with the tracking ID sent by email
On hold waiting on a payment check or an answer to a verification question
Cancelled stopped before dispatch, with the payment on its way back
Refunded money returned through the original payment method

Briefly blank tracking at first

A brand-new tracking ID can show no events for up to 3 business days, since the international line records a parcel only when it scans it in. An empty tracking page during those days is expected.

Occasionally stalled tracking, and the carrier trace

Eight business days with a frozen tracking page lead customer service to request a trace (a formal search for the parcel) from the carrier. Should the trace stay empty for another 8 business days, the customer then decides between a new dress and a full refund.

Take a brown dot maxi in 3XL, LMZ-MAX-004, charted at a 53.5 in bust and paid at 11 a.m. Eastern on Tuesday, Feb. 2, 2027. Its tracking ID arrives on Thursday, Feb. 4 or Friday, Feb. 5. If the last scan lands on Thursday, Feb. 11 and nothing follows, the trace opens on Wednesday, Feb. 24, because Presidents’ Day, Monday, Feb. 15, is skipped.

Reportedly delivered but not found

A delivered scan sometimes comes a little ahead of the parcel. Allow 2 business days and ask neighbors or check any mailroom. Then file a report no later than 14 days after that scan.

Sometimes two tracking IDs for one order

Orders of two or more dresses are sometimes split. Each mailer then has a separate tracking ID, sent in a separate email, and no shipping is added for the split.

Fully covered on the shipping page

Delivery times, the delivery area and the rules for late, lost or damaged parcels are set out in the Shipping Policy.

Promptly answered tracking questions

Tracking questions go to contact@lamizastore.com or +1 (786) 971-0149 from 9 a.m. to 5 p.m. Eastern on weekdays, with the order number in the message, and customer service replies within 1 business day.