Refund and Returns Policy
Effective Oct. 22, 2026
Thirty days after the delivered scan is the deadline for asking to return a dress, and inspected returns are refunded inside 7 business days. Restocking costs $0.00.
Strictly 30 days from the delivered scan
The count begins with the delivered scan in tracking and covers only the request, because the dress itself travels later. Delivered on Wednesday, Dec. 30, 2026, a dress stays returnable on request through Friday, Jan. 29, 2027, unless it fails the condition rules further down.
Promptly refunded, within 7 business days of inspection
The returned dress first has to reach the address in the RMA email and pass inspection, a check that it is the right dress, unworn and still tagged. Processing of the refund then takes up to 7 business days, and the money lands on the card or PayPal balance that paid. The bank or PayPal may hold the credit for another 3 to 10 business days before it appears, and an email gives the amount on the day it is processed.
| Return | Amount refunded | Amount kept |
|---|---|---|
| LMZ-KNE-003 black tunic dress in 5XL (55.9 in bust), change of mind | $36.99 plus any sales tax charged on it | the $6.40 shipping charge |
| LMZ-MAX-002 light blue maxi in 4XL (56.7 in bust), sent back from the $110.98 free-delivery order | $43.99 plus any sales tax charged on it | nothing |
| any dress that arrived damaged or defective | its full price plus any shipping paid | nothing |
Entirely free of restocking fees
Accepted returns never carry a restocking fee, and nothing is subtracted from the dress price itself. A change of mind leaves out only the original delivery fee of $6.40, if the order was charged it.
First, an email to customer service
Write to contact@lamizastore.com with the order reference, the dress, the size and the reason; for a problem, add photos. A complete request gets an answer within 1 business day. Please wait for the RMA (return merchandise authorization, the email that approves a return) before mailing anything, since a package with no RMA cannot be matched to an order.
Privately sent return address, inside the RMA email
The RMA email carries the address the dress should go to, and it is sent only when the return qualifies. Mail the dress within 10 days of that email and slip a note with the order reference inside the package.
Fairly split return postage
For a change of mind, a size that does not fit included, you choose the service and pay the postage. Paying a little more for tracking protects you, because a package that vanishes on the way cannot be refunded. The original $6.40 shipping charge stays with the company in that case, unless the order shipped free, when nothing is taken off. When the dress is wrong, faulty, damaged in transit or not as described, the company pays instead: a prepaid label comes with the RMA, or you keep the dress.
Openly stated postage costs
Return postage is the price your chosen carrier asks for a small package to the address in the RMA email. The company adds no charge of its own on top of it.
Freely allowed changes of mind
A change of mind needs only a few words in the request. A hem that lands lower than you hoped, a print that feels busier in person or a dress you no longer want all qualify.
Broadly eligible dresses
Every dress in the shop can come back within the window, whatever its price, as long as it meets the condition rules in the next section.
Carefully kept condition
A returned dress must be unworn beyond a try-on, unwashed, free of perfume, deodorant and makeup marks, and still tagged. Try a dress on over underwear and keep its bag until you decide.
Narrowly limited exclusions
Dresses that were worn out, washed, altered or marked are refused, and so are dresses whose tags were cut off. A fault found during the try-on is the exception, because it counts as a defect.
Visibly faulty dresses
A torn or stained dress, a broken zipper or seam and any other defect should be reported inside 14 days from delivery, with photos. A decision follows within 2 business days. A replacement or a full refund then costs you nothing, usually without the dress being sent back.
Mistakenly sent dresses
When the dress, size or color differs from the order, tell customer service inside 14 days from delivery and attach a picture of the label. The correct dress is sent free of charge, or customer service refunds the whole order, and a prepaid label covers any return the company needs.
Measurably different from the listing
A dress counts as not as described when a chart measurement is off by more than 3 cm (about 1.2 in), which goes past the 2 to 3 cm allowance printed under every chart. A fabric that differs from the listing or a color far from the photos counts too. Take a gray striped midi, LMZ-MID-007 in 2XL, listed at 48 in (122 cm) around the bust: one measuring 46.5 in (118 cm) is 4 cm short and qualifies, while one measuring 47.4 in (120.5 cm) does not.
Indirectly, an exchange
Sizes and colors cannot be swapped inside an order. The fastest route is to order the other size as a fresh purchase and send the first dress back as a change-of-mind return.
Back to the sender after a refused delivery
A shipment refused at the door or returned as undeliverable goes back to the sender. Once it is logged as returned, the dresses are refunded, keeping back the $6.40 shipping charge if the order paid one.
Permanently lost shipments
A shipment the carrier confirms as lost after a trace (a formal search for the shipment) is refunded in full or replaced, as you prefer, and nothing has to be mailed back. The trace timing is set out in the Shipping Policy.
Quickly canceled orders, within 12 hours
Canceling is possible for 12 hours after checkout, provided the partner has not handed the order to the carrier, and the whole payment is returned inside 2 business days of the cancellation. Once the carrier has the shipment, cancellation is no longer possible, and the dress comes back through the return route described above after delivery.
Readily answered return questions
Return questions reach customer service at contact@lamizastore.com or +1 (786) 971-0149 from 9 a.m. to 5 p.m. Eastern on weekdays, with a reply within 1 business day. Payment details for refunds are in the Payment Policy, and data collected with a return is covered by the Privacy Policy.